Last Updated: August 2026
1. Order Processing
Orders are processed within 3 business days business days. You will receive a confirmation once your order has been shipped.
2. Shipping Within the UAE
- We offer Free Delivery on all orders within the United Arab Emirates
- Estimated delivery time: 3 business days after dispatch
- Orders are delivered via trusted local courier partners
3. International Shipping
For customers outside the UAE, please contact us via WhatsApp (+971 50 802 2160) or email (info@bintadam.org) prior to placing your order to confirm shipping availability, costs, and estimated delivery times to your country.
4. Order Tracking
Once your order ships, you will receive tracking information (where available) via WhatsApp or email so you can follow your delivery.
5. Delivery Delays
While we strive to meet estimated delivery windows, delays may occasionally occur due to courier operations, weather, customs (for international orders), or public holidays. We appreciate your patience and will keep you informed of any significant delays.
6. Incorrect Address
Please ensure your shipping address is complete and accurate at checkout. Bint Adam is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
7. Failed Delivery Attempts
If a delivery attempt fails and the courier is unable to reach you, they will typically attempt redelivery or contact you to arrange pickup. Repeated failed attempts may result in the order being returned to us, in which case additional shipping charges may apply for redelivery.
8. Contact Us
For any shipping questions or order tracking assistance:
Bint Adam
Al Barsha, Dubai, United Arab Emirates
Email: info@bintadam.org
WhatsApp: +971 50 802 2160